Privacy Policy

1. Introduction

Voor respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our web and mobile applications.

By using our platform, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • T-Shirt Size
  • Preferred Level (optional)
  • Preferred City (optional)
  • Profile Photo (optional)

b) Activity Data

  • Activities you register for
  • Groups and teams joined or created
  • Skill levels, availability, and interests
  • RSVP responses and chat participation

c) Technical & Usage Data

  • Device type, browser, OS
  • IP address and general location
  • App usage (pages visited, clicks, interactions)

d) Location Data

  • If you grant permission, we may access your approximate or precise location to recommend nearby activities and match you with relevant events.

3. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Match you with suitable events, groups, or teams
  • Organize and personalize your experience
  • Communicate with you (reminders, updates, support)
  • Process payments and issue refunds
  • Improve the platform through analytics and feedback
  • Enforce our policies and prevent fraud
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Third-party activity providers (only necessary details, e.g., your name and skill level)
  • Payment processors (we do not store card details)
  • Service partners (hosting, analytics, messaging tools)
  • Legal authorities when legally required
  • Other users, such as teammates or group members, where relevant

We do not sell your personal information.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. You may request deletion of your data and account at any time.

6. Your Rights (GDPR and Applicable Laws)

You have the right to:

  • Access your personal data
  • Correct inaccuracies in your profile
  • Request data deletion or restrict processing
  • Withdraw consent for communications or marketing
  • Object to automated decision-making
  • Request a copy of your data (data portability)

To exercise these rights, contact us at support@voorsocial.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Platform and to understand how you use it. You have the right to control the use of non-essential cookies, which we will not use without your explicit consent.

a) Strictly Necessary Cookies These cookies are essential for our Platform to function and cannot be switched off in our systems. They are necessary to provide you with services like staying logged in or processing payments.

  • Purpose: To store session information, manage security, and enable core functionalities.

b) Performance & Analytics Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. The information is aggregated and therefore anonymous.

  • Purpose: To analyze usage to improve platform performance.
  • Consent: We will only use these cookies if you provide your explicit, opt-in consent via our cookie consent banner.

c) Functional & Personalization Cookies These cookies enable the Platform to provide enhanced functionality and personalization, such as remembering your preferences.

  • Purpose: To personalize content and suggestions based on your interests.
  • Consent: We will only use these cookies if you provide your explicit, opt-in consent via our cookie consent banner.

Your Right to Control Cookies You can manage your cookie preferences at any time through our cookie consent banner. When you first visit our site, you will be asked to make your choice. You can accept all, reject all non-essential cookies, or customize your settings. You can change these settings at any time by clicking the "Manage Cookie Preferences" link in the footer of our website.

While you can also control cookies via your browser settings, we recommend using our on-site tools for the most effective control over the technologies used on our Platform.

8. Security

We implement industry-standard security measures (encryption, secure servers, access controls) to protect your information. While we do our best, no system is completely secure.

9. Children’s Privacy

We do not knowingly collect data from minors without consent. If we become aware of such data, we will delete it.

10. International Users

If you are accessing our services from outside our operating country, note that your data may be transferred internationally and processed under applicable data protection laws.

11. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you via the app or email. Your continued use of the platform after updates constitutes your acceptance.

12. Contact Us

For any questions, feedback, or privacy requests, contact: support@voorsocial.com.

13. User-Generated Content (UGC)

Users may contribute content such as:

  • Profile photos
  • Team names or bios
  • Chat messages, posts, or feedback
  • Uploaded images or videos

By submitting content, you grant Voor Social a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute this content for the purpose of operating and promoting the platform.

You remain the owner of your content and are responsible for ensuring it does not infringe on others' rights or violate any laws. We reserve the right to remove any content that violates our Terms of Use or is reported as inappropriate.

14. Photos & Videos at Events

We or authorized partners may capture photos or videos during activities hosted through the platform. These materials may feature participants and be used for:

  • Sharing recaps within the platform
  • Promotional content (e.g., social media, website, newsletters)
  • Internal platform improvements or community features

By attending events, you acknowledge that your image may be captured in public or group settings.

Opt-Out Options:

  • Inform event organizers or photographers onsite if you do not wish to appear in photos or videos
  • Contact us at support@voorsocial.com to request removal of identifiable content. We will act on reasonable and timely requests.