General Guidelines
- All cancellations must be made through the app or by contacting our support team.
- Refunds are processed within 5–10 business days to the original payment method or as credit.
- Refunds requested after the deadline or outside the policy may not be honored unless in special circumstances (see Section 5).
1. Leagues (Multi-Week Activities)
Participant-Initiated Cancellation:
- Up to 7 days before the league registration closes: Full refund or full credit.
- 3 to 6 days before registration closes: 50% refund or full credit.
- Less than 72 hours before registration closes or after activity begins: No refund.
Mid-Season Withdrawals:
- No refunds will be issued for individual or team withdrawals after the first game, except in cases of league cancellation.
League Cancellation (by voor):
- Full refund or credit issued if the league is cancelled or significantly modified (e.g., changes to dates or locations not agreed to).
2. Single-Day Activities
Participant-Initiated Cancellation:
- Up to 48 hours before the single-day activity: Full refund or credit.
- 24 to 48 hours before: 50% refund or full credit.
- Less than 24 hours before or no-show: No refund.
Group Bookings:
- Groups members can cancel individually up to 72 hours before the activity for a full refund. For cancellation of the group captain a new captain needs to be assigned. Partial group cancellations will be handled case by case.
Event Cancellation (by voor):
- Full refund or credit issued to all participants.
3. Substitutions & Transfers
- Participants may transfer their spot to another person up to 24 hours before the activity starts (subject to skill/eligibility).
- Transfers must be made by contacting support at support@voorsocial.com.
4. Rescheduled Events
- If an activity is rescheduled by voor, registered participants may:
- Accept the new date/time
- Request a full refund
- Choose a credit for future use
5. Special Circumstances
Refunds outside the policy may be considered for:
- Illness or injury (with documentation)
- Family or personal emergencies
- Other unforeseen events, at the discretion of our support team
Requests must be submitted within 72 hours of the missed activity.
6. How to Cancel or Request a Refund
Visit “My Activities” to manage your registration, cancel and request a refund. You can also contact our support team at support@voorsocial.com.