Cancellation Policy

Effective Date: 28/08/2025
Applies To: All users of the voor mobile app and voorsocial.com web platform.

General Guidelines

  • All cancellations must be made through the app or by contacting our support team
  • Refunds are processed within 5–10 business days to the original payment method or as credit
  • Refunds requested after the deadline or outside the policy may not be honored unless in special circumstances (see section 5)

1. Leagues (Multi-Week Activities)

Participant-Initiated Cancellation

  • Up to 7 days before the league registration closes: Full refund or full credit
  • 3 to 6 days before registration closes: 50% refund or full credit
  • Less than 72 hours before registration closes or after activity begins: No refund

Mid-Season Withdrawals

  • No refunds will be issued for individual or team withdrawals after the first game, except in cases of league cancellation

League Cancellation (by voor)

  • Full refund or credit issued if the league is cancelled or significantly modified (e.g., changes to dates or locations not agreed to)

2. Single-Day Activities

Participant-Initiated Cancellation

  • Up to 48 hours before the single-day activity: Full refund or credit
  • 24 to 48 hours before: 50% refund or full credit
  • Less than 24 hours before or no-show: No refund

Group Bookings

  • Groups members can cancel individually up to 72 hours before the activity for a full refund. For cancellation of the group captain a new captain needs to be assigned. Partial group cancellations will be handled case by case

Event Cancellation (by voor)

  • Full refund or credit issued to all participants

3. Substitutions & Transfers

  • Participants may transfer their spot to another person up to 24 hours before the activity starts (subject to skill/eligibility)
  • Transfers must be made by contacting support at support@voorsocial.com

4. Rescheduled Events

  • If an activity is rescheduled by voor, registered participants may:
    • Accept the new date/time
    • Request a full refund
    • Choose a credit for future use

5. Special Circumstances

Refunds outside the policy may be considered for:

  • Illness or injury (with documentation)
  • Family or personal emergencies
  • Other unforeseen events, at the discretion of our support team

Requests must be submitted within 72 hours of the missed activity.

6. How to Cancel or Request a Refund

Visit "My Activities" to manage your registration, cancel and request a refund. You can also contact our support team at support@voorsocial.com.

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